FAQ

We specialize in authentic Roxy surfwear and beach fashion, including:

• Swimwear: Bikini tops & bottoms, one pieces, rash vests
• Beach cover-ups: Dresses, rompers, and jumpsuits
• Surf essentials: Boardshorts, hoodies, and jackets
• Casual beachwear: Jeans, pants, shorts, and skirts
• Accessories: Sandals and shoes
• Girls’ collection for your mini beach babes

Absolutely! We’re proud to offer 100% authentic Roxy products straight from the surf. Every item comes with original tags and packaging – we wouldn’t have it any other way for our beach-loving community.

Our Roxy swimwear generally runs true to size. Check each product’s specific size chart (available on product pages) as some styles may vary. Pro tip: If you’re between sizes or planning active water sports, consider sizing up for comfort. When in doubt, our customer crew is happy to help!

We accept all major credit cards: Visa, MasterCard, JCB, and PayPal. All payments are processed through our secure, encrypted checkout system to keep your information safe.

We process orders quickly to get your beach gear to you fast! If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process yet.

Nope! You can check out as a guest. However, creating an account lets you track orders, save your shipping info for faster checkout, and get first dibs on new arrivals and special offers.

We ship from our Texas-based warehouse for speedy North American deliveries, with international partners helping us serve beach babes worldwide. We ship globally except certain Asian countries and remote regions (if you’re unsure about your location, just ask!).

Choose the wave that works for you:

• Express Surf Delivery (DHL/FedEx): $12.95 flat rate, arrives 10-15 days after dispatch with tracking
• Free Island Time Shipping (EMS): Free on orders over $50, arrives 15-25 days after dispatch with tracking

Processing takes 1-2 business days before dispatch (weekends/holidays excluded).

We’ll email you a tracking number as soon as your order ships! Both shipping options include tracking so you can follow your beach haul’s journey to you. Pro tip: Allow 1-2 days for tracking info to activate in carrier systems after dispatch.

While we aim to get your Roxy gear to you fast, international deliveries sometimes face customs delays beyond our control. Rest assured we properly declare all packages to minimize hold-ups. If your tracking hasn’t updated for 7+ days, email us and we’ll investigate.

We want you to be completely stoked with your purchase! You may return unworn, tag-attached items within 15 days of delivery for a refund (original shipping costs non-refundable). Please email us at [email protected] to initiate a return – we’ll provide instructions and an authorization number.

Currently, we process returns for refunds only. For a different size/color, simply place a new order and return the original item following our standard return process.

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund within 3 business days. Credit card refunds usually appear in 5-10 business days depending on your bank.

Our El Paso-based crew is here to help! Email us at [email protected] or use our contact form. We typically respond within one business day (because even customer service should move at beach time).

Our warehouse operates Monday-Friday, 9AM-5PM Mountain Time (closed weekends and major US holidays). Customer service emails are monitored during these hours with responses within 24 business hours.

Our headquarters is at:

4503 Ward Road
El Paso, TX 79912
United States

(Please note this is an office/warehouse – not a retail store open to the public)